Return & Refund Policies
Judith Arthur Return & Refund Policy
At Judith Arthur, we are committed to delivering high-quality, personalized products designed to delight our customers. Please review our return and refund policy carefully before placing your order:
Order Accuracy
We provide detailed product descriptions, high-quality images, and a final product proof during the customization process to help ensure your satisfaction. Please note that mockups may vary slightly from the final product in print placement and scale. While we strive to match the mockups as closely as possible, small variations may occur.
If you would like to see a personalized mockup before placing your order, we are happy to accommodate this request. Simply email us at hello@juditharthur.com prior to ordering, and we’ll assist you.
Non-Returnable Items
Due to the custom nature of our products, we are unable to accept returns unless there is a product defect or manufacturing error. Please verify all customization details carefully before placing your order.
Defects or Manufacturing Errors
If your item arrives with a defect or a mistake on our part, please contact us at hello@juditharthur.com within 5 days of delivery. We will work with you to resolve the issue promptly.
Replacements and Discounts
If you made an error during the customization process, we’re happy to offer a discounted remake to help you get the product you envisioned. Please email us at hello@juditharthur.com for assistance.
Order Changes and Cancellations
Once an order is submitted, it goes directly into production to provide faster processing times. Unfortunately, this means we are unable to accept changes or cancellations after the order has been placed. Please double-check all order details carefully before finalizing your purchase.
Customer Support
For any questions, concerns, or special requests, feel free to reach out to us at hello@juditharthur.com. We’re here to ensure you have a positive experience with Judith Arthur!
Thank you for trusting us with your personalized gifts!